At Simple Blessings we comply with the Distance Selling Regulations so if you're unhappy with any item purchased from us for whatever reason, we offer a full refund (excluding original postage costs) or an exchange for any product if the item is returned to us within 14 days from the day you receive the item. Please contact us before returning an item to obtain a Returns Number from our customer services team, you can telephone us on 01204 693479 or email firstname.lastname@example.org
Please note we do not operate a free returns policy, any goods returned must be at your own expense.
Please do not return an item before contacting us first, as you will not be refunded the cost if you do. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation immediately.You are responsible for returning the item within 14 calendar days of cancelling, if your item is not received by us within this 14 day time frame we will cancel your returns request and you will loose your right to return the item.
Items must be returned in their original condition and suitably packaged (in a jiffy bag or sturdy box), along with your customer invoice note or name and address details. A reason for your return isn't necessary, but an indication as to why you are unhappy with the item would help us to improve our customer service and current product range. For your protection we recommend that you use a recorded delivery service when returning items, or obtain a certificate of posting from your local post office.
To help you to decide how much your item may cost to return we have listed the following postal options.
Royal Mail have a two tier system which has small packets which can measure up to :-Length: 45cm Width: 35cm Depth: 8cm . Medium parcels measuring up to:- Length: 61cm Width: 46cm Depth. For up to date prices and sizes please see Royal Mails web site :- www.royalmail.com. We advise customers to have your parcel weighed at the Post office and then check prices against couriers such as Hermes 3-5 day tracked service before committing to Royal Mail as couriers are often cheaper. You can find prices for Hermes couriers at the following web site: www.myhermes1.co.uk
All other larger items such as Nativity sets, grave lanterns and statues etc we advise customers to check the prices for couriers such as Hermes 3-5 day tracked service (see above link) again try to get your item weighed at the post office and compare courier prices and options which are often cheaper.
Once we receive the returned items we will process a refund back on to your original debit/credit card, a confirmation email will confirm when the refund has been processed. Please allow 4 - 5 days for the refund to display in your bank/credit card statement.
Please note: If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will have to charge you for the reduction in value. This guarantee is in addition to your statutory rights as a consumer.
RETURNS - (include the Returns Number here)
82, Greenbarn Way
We try to ensure that the products are the same as our original stock, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. We have taken great care in presenting the products on our web site as accurately as possible, however please take into account that the images you see will depend on your monitor's display and colour capabilities.